Our latest updates are designed to enhance hotel operations by streamlining appointment payments, improving guest communication with file sharing, and boosting efficiency in managing guest feedback.
These features provide a better experience for both staff and guests, ensuring smoother processes and higher satisfaction.
Here’s what’s new and why it matters.
Appointment payment integration
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We’ve introduced secure payment functionality for appointment bookings, such as spa treatments and cabana rentals, directly within the booking flow.
Guests can now pay securely using credit/debit cards, Apple Pay, or Google Pay during the booking process.
Why it matters?
Enabling upfront payments reduces no-shows and secures revenue in advance. Guests enjoy a seamless booking experience, while staff benefit from fewer last-minute cancellations and improved scheduling efficiency.
File sharing in Concierge Chat
Hotel staff can now attach and share PDFs, images, or other documents—such as menus, brochures, or itineraries—in response to guest queries directly through Concierge Chat.
Why it matters?
Concierge Chat is essential for luxury hotels to deliver exceptional guest service. This update enables more detailed and accurate communication, supported by visual and informational documents.
Guest message notifications in Instant Feedback inbox
The Instant Feedback inbox now includes a dedicated “Messages” column for sorting guest responses. Visual indicators highlight unread messages, and flagged messages remain until staff reply, ensuring no communication is missed.
Why it matters?
Hotels often handle a high volume of guest responses. This update streamlines communication, enabling faster replies and more attentive service, which boosts guest satisfaction and operational efficiency.
Homepage banner customization
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Create more personalized and branded homepage banners with enhanced customization options. Add titles, subtitles, and action buttons to banner widgets, and adjust height and text size to align with your brand identity.
Why it matters?
The homepage is key to showcasing a hotel’s services and standing out from competitors. These customizations allow hotels to craft a homepage that reflects their unique personality, connects with guests, and leaves a strong first impression.
