It makes handling conversations by the staff easier, as they're always in one place. This tool will make everything go smoothly in a hurry.
Take care of your guests' requests seamlessly
You can now accept or reject requests, manage room service orders and even adding a new booking on behalf of a guest without leaving the chat. We make it possible.
Share recommendations and map locations
No matter where they are, your guests will get the best concierge service. Send them detailed recommendations and suggestions, and link them to STAY's interactive map so they can figure out how to get there.
Automate your conversations when needed
Guests often repeat the same questions. In order to save guests and staff time, you'll be able to automate responses while keeping it human.
Flexible chat schedules
You decide when your staff will be available to answer questions and when you'd rather use automated responses.
Limit who can use it
You can allow chat only for a select group of your guests. Let's say VIPs, members of your loyalty program, and so on.
Automated answers
In the event that there is no agent available or it's after hours, the message that guests receive can be automated.
Avoid waiting times
In case you are not available, you can send an automated message to let your guests know that you will take care of their requests.
What customers love about us
With STAY, we are responding 70% faster to guest booking requests.
Arianna Calcaterra
The Ritz-Carlton Abama
This great tool helps us improve the fluency and effectiveness of our communication with our guests.
Alejandro Tugues
Las Terrazas de Abama Suites
This application is optimally adapted to hotels’ requirements. And above all, I would highlight their professional and efficient customer service. We have felt very much supported throughout the implementation process.
Antonio Moreno
Zafiro Hotels
Implementing STAY has allowed us to reduce our teams’ workload, and to digitize and streamline the relationship with our guests.
Roger Gallego
Vincci Hoteles
The app is very easy to use. Making a reservation is very simple for guests. I think we will keep working with this app for a long time.
Hector Torres
Hotel Riu Palace Paradise Island
With STAY, it’s much easier to communicate with our guests, and the management of their requests is quicker. Our guests really appreciate that.
Ana Alonso
Hoteles Elba
A complete platform including all the tools and features a hotel may need. It’s undoubtedly helping us optimize many of our processes and offer a better service to our guests.
Divya Bhagvanji
Silken Saaj Hotels
With STAY, we are responding 70% faster to guest booking requests.
Arianna Calcaterra
The Ritz-Carlton Abama
This great tool helps us improve the fluency and effectiveness of our communication with our guests.
Alejandro Tugues
Las Terrazas de Abama Suites
This application is optimally adapted to hotels’ requirements. And above all, I would highlight their professional and efficient customer service. We have felt very much supported throughout the implementation process.
Antonio Moreno
Zafiro Hotels
Implementing STAY has allowed us to reduce our teams’ workload, and to digitize and streamline the relationship with our guests.
Roger Gallego
Vincci Hoteles
The app is very easy to use. Making a reservation is very simple for guests. I think we will keep working with this app for a long time.
Hector Torres
Hotel Riu Palace Paradise Island
With STAY, it’s much easier to communicate with our guests, and the management of their requests is quicker. Our guests really appreciate that.
Ana Alonso
Hoteles Elba
A complete platform including all the tools and features a hotel may need. It’s undoubtedly helping us optimize many of our processes and offer a better service to our guests.
