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Keep negative reviews away and improve your online reputation

Negative reviews hurt. Especially those you can avoid if you act quickly. Transform negative experiences into positive ones through real-time reviews.

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Get immediate feedback at key moments during the stay

Act to improve an ongoing bad experience

Make the most of statistics for continuous improvement 

 

Trusted by +1,100 hotels around the world

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Get immediate feedback before your guests leave

Don't settle for "good" when you can achieve "the best" by letting your guests respond to your questions via your hotel app quickly and conveniently.

  • Ask whatever you want at the right time during the stay
  • Decide when and how to display a survey to customers
  • Get your customers’ opinions in full detail by including comment fields
  • Customize your thank-you messages based on a survey’s score
Immediate feedback for guests

Take action immediately over any negative experience

Streamline all of your survey responses in our inbox. Responding to a bad experience has never been more efficient. All in one place.

  • Locate responses using our effective filtering system
  • Track the real-time status of every requests
  • Send staff email notifications based on scores
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Communicate with your guests about their feedback

Bring your guests closer to you. Use Instant Feedback to start a conversation with them so that you can provide the most suitable solution.

Feedback chat for hotels

Get a global perspective of customers’ satisfaction

Analyze your hotel's reviews based on guests' feedback and examine the scores for each service to determine what is working and what is not.

  • Evaluate the overall performance of your hotel
  • Analyze the feedback you receive for each service you provide
  • Identify areas for improvement by digging into the scores
Feedback insights of customers

What customers love about us

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With STAY, we are responding 70% faster to guest booking requests.

Arianna Calcaterra
The Ritz-Carlton Abama
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

This great tool helps us improve the fluency and effectiveness of our communication with our guests.

Alejandro Tugues
Las Terrazas de Abama Suites
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

This application is optimally adapted to hotels’ requirements. And above all, I would highlight their professional and efficient customer service. We have felt very much supported throughout the implementation process.

Antonio Moreno
Zafiro Hotels
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

Implementing STAY has allowed us to reduce our teams’ workload, and to digitize and streamline the relationship with our guests.

Roger Gallego
Vincci Hoteles
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The app is very easy to use. Making a reservation is very simple for guests. I think we will keep working with this app for a long time.

Hector Torres
Hotel Riu Palace Paradise Island
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

With STAY, it’s much easier to communicate with our guests, and the management of their requests is quicker. Our guests really appreciate that.

Ana Alonso
Hoteles Elba
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

A complete platform including all the tools and features a hotel may need. It’s undoubtedly helping us optimize many of our processes and offer a better service to our guests.

Divya Bhagvanji
Silken Saaj Hotels
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

With STAY, we are responding 70% faster to guest booking requests.

Arianna Calcaterra
The Ritz-Carlton Abama
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

This great tool helps us improve the fluency and effectiveness of our communication with our guests.

Alejandro Tugues
Las Terrazas de Abama Suites
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

This application is optimally adapted to hotels’ requirements. And above all, I would highlight their professional and efficient customer service. We have felt very much supported throughout the implementation process.

Antonio Moreno
Zafiro Hotels
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

Implementing STAY has allowed us to reduce our teams’ workload, and to digitize and streamline the relationship with our guests.

Roger Gallego
Vincci Hoteles
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

The app is very easy to use. Making a reservation is very simple for guests. I think we will keep working with this app for a long time.

Hector Torres
Hotel Riu Palace Paradise Island
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

With STAY, it’s much easier to communicate with our guests, and the management of their requests is quicker. Our guests really appreciate that.

Ana Alonso
Hoteles Elba
star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport star-hoteltechreport

A complete platform including all the tools and features a hotel may need. It’s undoubtedly helping us optimize many of our processes and offer a better service to our guests.

Divya Bhagvanji
Silken Saaj Hotels

Make your hotel's guest experience awesome

Trusted by +1,100 hotels around the world

Book a demo