November 2024: Seamless message translation in Concierge Chat

Our latest updates make it easier for hotel staff to communicate with guests, manage requests, and provide clear booking information. 

Here’s a look at what’s new and why it matters.

• Message translation in Concierge Chat
• Streamlined booking and request management in Concierge Chat
• Clearer booking confirmation screens

Message translation in Concierge Chat

We've added automatic translation features in Concierge Chat to help international hotels communicate easily with guests in multiple languages.

Now, hotel staff can manage conversations smoothly, even if they don’t speak the guest’s language.

What’s new?

1. Guest message translation: Staff can translate guest messages into the language set in their CMS view, displaying both the original and translated text.
2. Pre-translated responses: Staff can now preview and edit translated replies before sending, ensuring messages align with brand tone and accuracy.

Why it matters?

This feature allows hotel teams to communicate effectively with international guests, delivering a seamless, high-quality experience that makes guests feel understood and valued.

Unified service search tool

This update brings all services together in a single, unified search, making it easier for staff to find and manage guest requests.

Now, if a guest requests anything via Concierge Chat—such as booking a table at a specific restaurant or scheduling a spa treatment—the staff can search across all services by product or service name (including PRO services) and manage the request seamlessly without leaving the chat.

What’s new?

• A streamlined, easy-to-use search tool with access to all services
• Direct booking for PRO services and activities right from the chat

Why it matters?

Having everything in one place allows staff to respond faster and make instant, accurate reservations, ensuring guests receive the service they need precisely when needed.

Enhanced booking confirmation screen

Guests can now view all services booking details directly on the confirmation screen, making it easier for them to stay informed.

Why it matters?

With easy access to complete booking details, guests feel more informed and confident, enhancing their overall experience and peace of mind.