The contemporary hotel industry is grappling with one of the most pressing challenges of recent years - a substantial scarcity of staff, especially the lack of waiters. This situation poses a significant hindrance to the core objective of every hotelier, which is to deliver an exceptional and unparalleled guest experience.
This will probably sound familiar to you if the staff scarcity in the F&B outlets of your hotel is leading to:
👉 Prolonged waiting times
👉 Unattended areas
👉 An overall sense of disarray
If that is indeed the case, the positive news is that you have landed to the appropriate destination.
In the fiercely competitive landscape where each minute and every monetary transaction holds utmost importance, a transformative trend has emerged as the panacea to this intricate issue - the adoption of a comprehensive mobile ordering system within the hotel.
The introduction of Ordering PRO not only tackles the aforementioned challenges head-on but also presents a plethora of advantages for both the hotel management and the esteemed guests.
Streamlined processes and reduced waiting times
This innovative and efficient system leverages cutting-edge technologies such as NFC (Near Field Communication) and QR codes, empowering guests to swiftly place their orders within a matter of seconds through their smartphones. A few simple taps on the screen suffice to dispatch the order directly to the kitchen, markedly expediting the entire process.
As a consequence, the conventional steps involving waiters meandering through the restaurant, bar, or rooftop, jotting down orders, shuttling to the kitchen, and subsequently processing payments, either by card or in cash, are substantially minimized.
Through the integration of this cutting-edge system, the waitstaff's responsibilities have been seamlessly organized, allowing them to focus primarily on catering to the guests' needs, from serving beverages and food to effortlessly processing payments integrated within the system. This has significantly enhanced their work efficiency and overall experience on duty.
Guests are also afforded the convenience of customizing their orders and communicating their specific preferences directly to the preparer, significantly reducing the margin for human errors, particularly in the realm of high-end hospitality 👍.
Expanded service locations and increased revenue
The persisting shortage of staff often necessitates crucial decision-making regarding the allocation of resources, especially concerning the deployment of waiters at specific service points. In scenarios where a hotel boasts multiple areas for dining and refreshments, yet the number of available waiters is limited, the need for an effective solution becomes paramount.
Mobile ordering systems have emerged as a strategic tool, allowing guests to place orders seamlessly from any corner of the hotel premises via QR codes and NFC technology. Through the hotel app, utilizing QR codes, guests can instantaneously communicate their preferences to the staff, who are promptly alerted to their exact location, facilitating prompt delivery even in the absence of a dedicated waiter💡.
The scope for such service locations expands beyond the conventional dining areas to include various spaces like the lobby, the pool rooftop, and other eclectic corners of the hotel.
Moreover, the constraints imposed by staff shortages often lead to a curtailment of operational hours, particularly during low-demand periods, such as the late night and early morning hours.
Nevertheless, with the integration of mobile app ordering systems and the seamless utilization of QR codes and NFC technology, a single staff member can effectively manage all customer requests during non-peak hours without being tethered to a specific counter.
This innovative approach empowers the hotel to extend its services 24/7 without substantially augmenting the workforce, thus creating new avenues for heightened revenue generation and sustained growth 💰.
Tailored payment systems for hotel guests and visitors
Another notable advantage of incorporating an online mobile ordering system within the hotel framework lies in its ability to customize payment methods by the customer's status, distinguishing between hotel guests and external visitors.
This pivotal feature streamlines the payment experience, allowing guests to conveniently charge their F&B expenses to their room accounts among others. In contrast, external visitors can choose from a diverse array of payment options, including popular choices like Apple or Google Pay, or traditional card-based transactions 💳.
By seamlessly integrating this flexible payment system with the hotel's Point of Sale (POS) framework, the dependence on waiters for the payment process is significantly diminished, streamlining the overall operational efficiency and augmenting the customer experience.
In summary, as contemporary society is increasingly reliant on smartphones for a diverse range of transactions and interactions, the integration of mobile ordering systems for restaurants and bars within the hotel industry emerges as an indispensable tool for optimizing the culinary experience for guests.
⭐ 🚀 By diminishing waiting times, expanding the horizons of service locations, and customizing payment options, this transformative technology not only amplifies revenue streams but also significantly elevates the overall guest experience during their stay within the hotel premises.
