Our latest updates make it easier for hotel staff to communicate with guests, manage requests, and provide clear booking information.
Here’s a look at what’s new and why it matters.
We've added automatic translation features in Concierge Chat to help international hotels communicate easily with guests in multiple languages.
Now, hotel staff can manage conversations smoothly, even if they don’t speak the guest’s language.
What’s new?
Why it matters?
This feature allows hotel teams to communicate effectively with international guests, delivering a seamless, high-quality experience that makes guests feel understood and valued.
This update brings all services together in a single, unified search, making it easier for staff to find and manage guest requests.
Now, if a guest requests anything via Concierge Chat—such as booking a table at a specific restaurant or scheduling a spa treatment—the staff can search across all services by product or service name (including PRO services) and manage the request seamlessly without leaving the chat.
What’s new?
Why it matters?
Having everything in one place allows staff to respond faster and make instant, accurate reservations, ensuring guests receive the service they need precisely when needed.
Guests can now view all services booking details directly on the confirmation screen, making it easier for them to stay informed.
Why it matters?
With easy access to complete booking details, guests feel more informed and confident, enhancing their overall experience and peace of mind.